![]() Or, that I would have to check whether your purchase would be eligible for an upgrade, because moving forwards we will sell both the activation key and the dongle version. This is why, there were two options in my email, either to take this up with CVP, depending on what was discussed about your sale as option one. This would really depend on what was discussed between yourself and the third party reseller. In my previous email to you, this is what I mentioned about CVP potentially supplying an older stock version, as because this is a new sale, you would have had the option to choose between the activation key licensing or the legacy USB dongle. ![]() You would have to specifically ask for the USB dongle version to get a USB dongle. Peter's post, concerns upgrading users who previously purchased Resolve Studio 14 without the option to buy an activation key version, which is a new a feature of the Resolve Studio 14, and these users could only buy a USB dongle previously.Īs a new purchase, you would have had the option to simply purchase the activation key version of Resolve if that is what you desired, which is now supplied as the default product of DaVinci Resolve Studio. The Activation Key code, became an option just before Peter's post on the forum. The activation key code, which is the default version, and the USB dongle version. We now sell 2 versions of Resolve activation. ![]() My apologies, but I am afraid I am not sure which part of this post you are referring to?Ībout receiving a key for the dongle version? Did you read the post? I was holding off until this information was posted by Peter Chamberlain. The other option is that I can look at whether we can process your purchase as one of the upgrades that we have offered to existing users of DaVinci Resolve, but I will need to check where the cut off for this is as moving forwards, people who buy the USB version of Resolve would not qualify to upgrade to license key activation as effectively that is a different option to choose at the time of purchase.Ĭan I refer you to a post on the BMD forums regarding dongle and serial keys. The default version of Resolve Studio 14 will come with activation key licensing, but our sales channel will likely have stock of the older copies that only have the USB dongle, in the Resolve 12.5 retail packaging. The first is that you contact CVP, to discuss a return with them directly depending on specifically what was advertised to you that you were purchasing, between the USB dongle and activation key version, as they are separate product items. It has my other company name on it as I paid through Paypal. Both are delivered as physical products, as the license key comes on a small plastic card so you can keep it for your records.ĭepending on when you ordered may affect this, however we have also offered existing USB dongle customers the possibility to upgrade to the activation licensing option for free if they can provide their proof of purchase, serial number and current picture of the dongle. Since the announcement of the full release of Resolve Studio 14, we have been shipping both the older dongle version of the product, and the new activation license key version of Resolve. It appears I don't have a card in the packaging.Ĭould you please provide instruction on how to proceed please.Ĭan you please let me know on what date you purchased your copy of Resolve? It states there should be a small card in the box with the serial key on, Post on your forums regarding serial keys from dongle. ![]() I've just purchased the dongle version from CVP in the UK after seeing the CVP never offered a serial key version of a dongle version when I purchased. Come on guys, please tell me what the hell I am doing. I've not been told by BMD support that I have bought R14 dongle version and I'll have to return it to CVP as I have bought the dongle version of R14. I went ahead and purchased a R12.5 dongle off CVP in the UK> They are offering it as R14 but noting it is a free upgrade from R12.5. serial key.Īfter it was announced that BMD will exchange dongles for serial keys, and after holding off until I saw Peters post regarding the dongle/serial key. Can someone from BMD please give me a correct answer regarding R14 and dongle vs.
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